Workplace Essentials: Communication and Negotiation (WE CAN) Training
Workplace Essentials: Communication and Negotiation (WE CAN) is a self paced, online training program designed for any one who would like to develop their fundamental communication and negotiation skills. The WE CAN Program offers learning where participants will explore and develop skills in communication, collaboration, negotiation, and conflict resolution as core competencies necessary for sustainable employability. At the completion of the course, participants are provided with a Certificate of completion which will set your job application apart from the rest.
Course Highlights
Self-Paced Online Learning
Learn anytime, anywhere at your own pace.
Practical Skills
Gain real-world workplace communication and negotiation skills that can be immediately applied.
Proven Curriculum
Developed with industry expertise and aligned with workplace expectations
Interactive Learning
Videos, quizzes, and real-world scenarios to reinforce key communication and negotiation concepts.
Affordable & Accessible
High-value training at just $49, making professional development budget-friendly.
Certification
Earn a Certificate of Completion upon successfully finishing the course.
Who should take this course?
- Job Seekers & Career Changers – Stand out with essential workplace skills.
- Young Professionals – Gain confidence in workplace communication.
- Individuals Returning to the Workforce – Refresh key communication and negotiation skills.
- Employees Seeking Career Growth – Improve collaboration and leadership abilities.
- Small Business Owners & Team Leaders – Enhance negotiation and conflict resolution skills.
- Recent Graduates – Prepare for workplace interactions and teamwork.
- Migrant & Refugee Job Seekers – Develop Australian workplace communication skills.
- Community & Support Workers – Strengthen conflict resolution skills for working with people.
- HR, Customer Service & Leadership Roles – Gain valuable skills for professional development.
Course Modules
Module 1: Prepare to Engage in Learning
Before diving into negotiation techniques, participants will first explore their learning styles, identify barriers, and establish strategies for success.
Topics Covered:
- Identify your learning needs
- Identify preferred approaches to learning
- Identify potential barriers to learning
Module 2: Apply Strategies for Learning
Develop learning strategies and goals to improve workplace communication and negotiation skills.
Topics Covered:
- Identify and select short-term learning goals
- Identify short and simple learning strategies
- Identify and use learning support resources
- Develop a learning plan to achieve goal
Module 3: Prepare to Participate in Routine & Facilitate Complex Workplace Negotiation
Learn how to effectively plan for workplace negotiations by understanding their structure and sensitivity.
Topics Covered:
- Identify the purpose of negotiation
- Determine the desired outcome and supporting information
- Identify negotiation participants, roles, and responsibilities
- Recognize sensitivity and confidentiality in negotiations
- Plan negotiation structure to meet objective
Module 4: Participate and Facilitate Negotiation
Develop oral communication skills and confidence in conducting negotiations in the workplace.
Topics Covered:
- Use effective workplace communication strategies
- Present positions clearly and persuasively
- Adapt negotiation approaches to different situations
- Handle difficult conversations professionally
Module 5: Review and Evaluate Negotiation Outcomes
Analyse negotiation outcomes to improve future negotiation strategies and decision-making.
Topics Covered:
- Assess whether negotiation objectives were met
- Identify areas for improvement in negotiation techniques
- Apply feedback to enhance future workplace interactions
Module 6: Conflict Resolution and Managing Workplace Disputes
Learn how to prevent, manage, and resolve workplace conflicts through effective communication and problem-solving techniques.
Topics Covered:
- Identify common workplace conflicts and their causes
- Apply conflict resolution models and strategies
- Facilitate discussions to de-escalate disputes
- Maintain professionalism in high-stress situations
Get Started
Listen, Adapt, Succeed.
Sarah, a recent graduate, just started her first job in a customer service role. She often felt nervous handling difficult conversations with customers and struggled to communicate confidently with her manager. After completing the WE CAN training, she learned practical techniques for active listening, clear communication, and handling workplace conflicts professionally.
A few weeks later, Sarah was faced with an upset customer who was unhappy with a service issue. Using the negotiation and communication skills she gained from the course, she remained calm, acknowledged the customer’s concerns, and worked collaboratively to find a solution. Her manager noticed her improved confidence and problem-solving abilities, leading to positive feedback and increased trust in her role.
Training Outcomes
Enhanced Communication Skills
Learn how to convey your ideas clearly and confidently in both one-on-one and group settings. Improve your active listening skills to foster better collaboration.
Master Negotiation Techniques
Develop strategies for effective negotiation, ensuring you can find common ground in difficult discussions. Gain the skills to influence outcomes positively while maintaining respect.
Conflict Resolution Skills
Learn to identify and address workplace conflicts before they escalate. Equip yourself with proven methods to de-escalate situations and restore harmony.
Improved Team Collaboration
Build stronger working relationships with your team members. Learn how to manage diverse personalities and navigate challenges for better teamwork.
Increased Emotional Intelligence
Develop your ability to recognise and manage your own emotions, as well as understand and influence others’ emotions. Use emotional intelligence to navigate challenging situations with confidence.
Greater Workplace Confidence
Gain the skills needed to assert yourself effectively in workplace interactions. Boost your professional self-assurance and ability to handle complex work situations with ease.
Affordable and Accessible Pricing
CRS is committed to providing affordable, high-quality training. You can do this course for just $49 and earn a certificate of completion while enhancing your conflict resolution, communication and negotiation skills.
Elevate Your Workplace Potential.
The WE CAN training program includes:
- Effective Communication Techniques: Modules to enhance your ability to communicate clearly, confidently, and empathetically in any workplace scenario.
- Strategic Negotiation Skills: Practical exercises to help you master negotiation tactics that lead to win-win outcomes in both routine and complex workplace situations.
- Conflict Resolution Strategies: Tools and role-playing scenarios designed to help you navigate and resolve conflicts, fostering a positive and productive work environment.
Enrol Now
Make the payment and start your leaning now. If you require support or assistance, please contact CRS on 02 6189 0590 or training@crs.org.au