Who we are
Our website address is: crs.org.au
What personal data we collect and why we collect it
When you submit a contact form on our website, you agree to provide this information to Conflict Resolution Service to carry out their services. This information will not be used or sold for any other purpose.
Donations + Payments
You are donating and making payments to Conflict Resolution Service Inc. This will appear on your card statement.
When you donate to CRS, you acknowledge that you are donating to Conflict Resolution Service, and this does not include any shipping/delivery of goods or services. Ongoing donations are processed through eWay. If you would like to change or modify a recurring payment, please contact CRS.
If you purchase or inquire about training, mediation, or another service listed on this website, you will be contacted by CRS to arrange its fulfilment. You can either pay for these services online or be sent an invoice. No shipping or delivery is applicable to these services.
Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn’t right, you have consumer rights.
There is certain regulation relating to how a service could be cancelled – for more information, see the ACCC article on Cancelling a Service. You may not receive a refund if (but not limited to) you changed your mind, insisted on having a service provided in a particular way, against our advice, or failed to clearly explain your needs to us.
Credit Card Payments or Donations
CRS uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are listed and processed in Australian Dollars
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by CRS or any outside party.
- All transactions are encrypted with an SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY’s fraud protection service, Beagle, is used to assess the validity of all cards processed.
- You must ensure that you are authorised to use the credit/debit card to make a payment or donation.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
PayPal Payments or Donations
You can log into your PayPal account to manage your ongoing donation.
Cancellations made 48 hours prior to a session will receive a full refund. If a session is cancelled within 48 hours, a refund minus the cancellation fee will be refunded. However, if a mediation session is cancelled within 48 hours the party that didn’t cancel will receive a full refund.
Interview / Assessment: $76.00
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
To improve the user experience of this website and help ensure that our content is relevant, we use Fullstory and Hotjar to provide anonymised information about how you use our site. This includes the pages you look at and how the mouse interacts with the page. More information can be found on the FullStory website – external and Hotjar website – external. You are able to opt out of Hotjar directly here. You can opt out of Fullstory here.
The statement outlines Conflict Resolution Service (CRS) policy on how CRS uses and manages personal information provided to or collected by it. To view the full statement, please click here.
3.10 Griffin Centre
20 Genge Street
Canberra City ACT 2601
P: 6189 05 90 (main office)