Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it

Contact forms

When you submit a contact form on our website, you agree to provide this information to Conflict Resolution Service to carry out their services. This information will not be used or sold for any other purpose.

Donations + Payments

You are donating and making payments to Conflict Resolution Service Inc. This will appear on your card statement.

When you donate to CRS, you acknowledge that you are donating to Conflict Resolution Service, and this does not include any shipping/delivery of goods or services. Ongoing donations are processed through eWay. If you would like to change or modify a recurring payment, please contact CRS.

If you purchase or inquire about training, mediation, or another service listed on this website, you will be contacted by CRS to arrange its fulfilment. You can either pay for these services online or be sent an invoice. No shipping or delivery is applicable to these services.

Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn’t right, you have consumer rights. 

There is certain regulation relating to how a service could be cancelled – for more information, see the ACCC article on Cancelling a Service. You may not receive a refund if (but not limited to) you changed your mind, insisted on having a service provided in a particular way, against our advice, or failed to clearly explain your needs to us.

Credit Card Payments or Donations

CRS uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are listed and processed in Australian Dollars
  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by CRS or any outside party.
  • All transactions are encrypted with an SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY’s fraud protection service, Beagle, is used to assess the validity of all cards processed.
  • You must ensure that you are authorised to use the credit/debit card to make a payment or donation.
  • To limit fraud, you must use an Australian address and Australian issued card.

For more information about eWAY and online credit card payments, please visit

PayPal Payments or Donations

You are also able to make payments to Conflict Resolution Service via PayPal. All payment details are securely stored, processed and managed by Paypal. By using PayPal as your method of payment subjects you to their Terms of Use, Privacy Policy and other conditions. More information can be found on their website:

You can log into your PayPal account to manage your ongoing donation.

Cancellation Policy

Cancellations made 48 hours prior to a session will receive a full refund.  If a session is cancelled within 48 hours, a refund minus the cancellation fee will be refunded.  However, if a mediation session is cancelled within 48 hours the party that didn’t cancel will receive a full refund.

Cancellation Fees

Interview / Assessment: $76.00

Mediation:  $100


Both this site and the website tools that we use may use cookies to temporarily store information on your computer whilst you are using this site. Cookies anonymously identify your system to provide security and analytics reporting on website usage. The tools that are used include Google Analytics, Pingdom and Hotjar. Each service provides their own Privacy Policy in relation to how their cookies are used.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

To improve the user experience of this website and help ensure that our content is relevant, we use Fullstory and Hotjar to provide anonymised information about how you use our site. This includes the pages you look at and how the mouse interacts with the page. More information can be found on the FullStory website – external and Hotjar website – external. You are able to opt out of Hotjar directly here. You can opt out of Fullstory here.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy– external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google– external site.

CRS also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Privacy Statement

The statement outlines Conflict Resolution Service (CRS) policy on how CRS uses and manages personal information provided to or collected by it. To view the full statement, please click here

Contact information

1/32-38 Townshend Street
Phillip, ACT 2606 

P: 6189 05 90 (main office)