About CRS

Our Services

For 30 years, our network of professional practitioners has provided confidential, effective resolution services to the people of the ACT and surrounding region.

Family Tree House

The Family Tree House program supports adolescents who are experiencing homelessness or at risk of becoming homeless due to family conflict.  

Family Dispute Resolution

From 1 July 2008 changes to the family law system make Family Dispute Resolution a requirement before you can apply to the court for a parenting order.  

Conflict Resolution for Seniors

This program aims to improve the awareness of the benefits of dispute resolution services for the prevention of intergenerational conflict and elder abuse.

Vision

A restorative Canberra built on relationships that positively transform conflict.

Mission

To repair and strengthen relationships by preventing, managing and resolving conflict.

Our Values

Professional

Integrity

CRS will work within an ethical framework based on values we share with our stakeholders, including respect, honesty, confidentiality and transparency

Best practice

Relevant industry standards will serve as a minimum benchmark for service delivery in ADR, training and governance, in order to ensure competency of staff and confidence in CRS’s service

Impartiality

CRS will treat stakeholders equally, demonstrating objectivity, neutrality, freedom from prejudice, and judgement

Effective

Empowering

CRS will empower clients to become self determining to achieve positive outcomes

Relevant

CRS will ensure its programs and services are current and appropriate for client needs

Influential

CRS will advise and make recommendations to government, industry and our clients on the benefits of alternative dispute resolution

Accessible

User-friendly

CRS will provide clear, understandable, appropriate and practical processes and information in a welcoming and inclusive environment

Available

CRS will provide equitable access to a reliable, timely, affordable and efficient dispute resolution service

Flexible

CRS will ensure service delivery is responsive to the needs of individual client circumstances

Enabling

Governance

Good governance practices will ensure CRS’s ongoing viability, accountability, stability and security

Profile

CRS will increase community awareness of and confidence in its services

Resources

CRS resources will be developed, maintained and engaged efficiently in order to achieve optimum outputs, especially in the areas of human resources, infrastructure and financial sustainability.

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