A restorative Canberra built on relationships that positively transform conflict.
To repair and strengthen relationships by preventing, managing and resolving conflict.
CRS will work within an ethical framework based on values we share with our stakeholders, including respect, honesty, confidentiality and transparency
Relevant industry standards will serve as a minimum benchmark for service delivery in ADR, training and governance, in order to ensure competency of staff and confidence in CRS’s service
CRS will treat stakeholders equally, demonstrating objectivity, neutrality, freedom from prejudice, and judgement
CRS will empower clients to become self determining to achieve positive outcomes
CRS will ensure its programs and services are current and appropriate for client needs
CRS will advise and make recommendations to government, industry and our clients on the benefits of alternative dispute resolution
CRS will provide clear, understandable, appropriate and practical processes and information in a welcoming and inclusive environment
CRS will provide equitable access to a reliable, timely, affordable and efficient dispute resolution service
CRS will ensure service delivery is responsive to the needs of individual client circumstances
Good governance practices will ensure CRS’s ongoing viability, accountability, stability and security
CRS will increase community awareness of and confidence in its services
CRS resources will be developed, maintained and engaged efficiently in order to achieve optimum outputs, especially in the areas of human resources, infrastructure and financial sustainability.