Conflict is everywhere and having the skills to resolve it is a valuable professional skillset
At Conflict Resolution Service (CRS), we understand that effective conflict management is crucial for the success and well-being of any organisation. Conflicts, whether with clients, within teams, or among leadership, can lead to decreased productivity, strained relationships, and a negative work environment if not addressed properly. To meet the diverse needs of professionals and organisations, we offer a comprehensive Training Portfolio with two specialised streams. Our programs are designed to equip individuals with the skills needed to navigate and resolve conflicts efficiently, fostering a more harmonious and productive workplace.
Enhance Your Conflict Resolution Skills with our Comprehensive Training Programs
Basic Conflict Resolution Skills
This course provide participants with the essential tools to effectively respond to conflict situations while supporting clients or customers. The result is a dual benefit of increased service user/customer satisfaction and improved employee job satisfaction.
Advanced Conflict Resolution Skills
This course enhance advanced level skills in Negotiation and Conflict Resolution, equipping participants with the tools to effectively address and minimise employee, team, and organisational conflicts, fostering a more harmonious workplace environment.
Workplace Essentials Communication and Negotiation (WE CAN) Online Training
A self-paced online learning program designed to develop fundamental communication, collaboration, negotiation, and conflict resolution as core competencies necessary for sustainable employability & career growth.
Customised Training Programs
We also offer customised group training programs tailored to meet the specific needs of your organisation, focusing on targeted areas for improvement in conflict resolution. We can design a program that aligns with your goals.
Better Connections
CRS currently deliver conflict resolution psychoeducational and conflict resolution skill development programs for the detainees in the Alexander Maconochie Centre. This program is currently being delivered to women to support a harmonious living environment and support their transition back into community.
Parenting Programs
CRS’s parenting programs provide education and support to parents whose adolescents or children are facing mental health challenges. The program focuses on key issues such as adolescent development, anxiety, self-harm, family conflict, depression, and school refusal, offering practical insights and strategies for families navigating these challenges.
Why You Need Conflict Resolution Training
Unresolved conflicts can have a significant impact on an organisation, including:
Decreased Employee Morale
Ongoing conflicts can create a toxic work environment, leading to dissatisfaction and low morale among employees.
Reduced Productivity
Time spent dealing with conflicts takes away from productive work, leading to inefficiencies and missed opportunities.
High Turnover Rates
Employees are more likely to leave a company where conflicts are not managed effectively, increasing recruitment and training costs.
Customer Dissatisfaction
Poorly handled conflicts with clients or customers can damage relationships and harm the organisation’s reputation.
Negative Publicity
A dissatisfied customer is highly likely to spread negativity about the organisation, which can impact overall business and public perception.
Customised Training Options
Our training programs are flexible and can be customized to meet the specific needs of your organization.
Empower Your Team with Conflict Resolution Skills
Contact CRS today to find out how we can empower your team with the skills to manage and resolve conflicts effectively. Our training programs are designed to enhance professional skills, improve workplace dynamics, and foster a culture of constructive conflict resolution. Invest in your team’s ability to handle conflicts with confidence and professionalism, ensuring a more harmonious and productive work environment.
Affordable and Accessible Pricing
CRS is committed to providing affordable, high-quality training. As a not-for-profit organisation, we offer competitive pricing. Pricing details will be provided upon consultation, based on training duration, delivery mode, and customisation requirements.
Client Testimonials
“Fantastic facilitator who really knew the material and was able to adapt and deliver for the groups level of understanding of the material.”
— High Conflict Resolution Training
“The trainer was efficient in the way she delivered her content. I also like that she helped us practice the process throughout the workshop. This was very helpful because it allowed us to remember the process and to build our confidence and trust in our new role.“ — Mediation Workshop
Get Started
Learn, Evolve, Thrive.
Consider a customer service representative who frequently deals with dissatisfied customers. After attending our training, they will be equipped with techniques to handle complaints more effectively. For instance, when a customer raises a complaint about a product, the representative can use active listening to fully understand the issue, empathetic communication to acknowledge the customer’s frustration, and assertiveness to offer a clear and fair solution. This approach can transform potentially negative interactions into positive experiences, boosting customer satisfaction and reducing stress and burnout for the employees.
Interested in organising a training program?
Complete the Enquiry Form below and we will get in touch.