About CRS

About Us

Conflict Resolution Service is a nationally accredited mediation service that resolves conflict professionally, competently and compassionately. 

We are a not-for-profit organisation that is a leading alternative dispute resolution service in the ACT.

As accredited professionals, we work in partnership with courts and are the preferred provider for Government, businesses, community and individuals to resolve conflict.

At CRS, we respect the rights and voices of all parties engaging in resolving conflict. We are also the only locally-based, nationally accredited mediation training organisation.

What We Do

As a charitable organisation, Conflict Resolution Services keeps costs low to ensure the Canberra Region can access services they require in a time of need.

CRS is a registered Not-For-Profit Organisation that has been supporting the Canberra Region in Dispute Resolution Services for over 30 years.

Our professional services include:

  • Family dispute resolution;
  • Community mediation;
  • Crisis mediation to prevent youth homelessness;
  • Conflict coaching for families and individuals;
  • Community education;
  • Workplace consultations;
  • Training and professional development for individuals and organisations.

Our Mission

To provide accredited professional dispute resolution services to reduce the emotional and financial impact of conflict in our community.

Who We Are

We are a Not-For-Profit nationally accredited dispute resolution service.

We support families, workplaces and the community to prevent, manage and resolve conflict.

We build trust, empathy and social capital in our community.



CRS will work within an ethical framework based on values we share with our stakeholders. This includes respect, honesty, confidentiality and transparency.

Best Practice

Relevant industry standards will serve as a minimum benchmark for service delivery in ADR, training and governance. This ensures competency of staff and confidence in CRS' service.


CRS will treat stakeholders equally, demonstrating objectivity, neutrality, freedom from prejudice and judegement.



CRS will empower clients to become self-determining to achieve positive outcomes.


CRS will ensure its programs and services are current and appropriate for client needs.


CRS will advise and make recommendations to government, industry and our clients on the benefits of alternative dispute resolution.



CRS will provide clear, understandable, appropriate and practical processes and information in a welcoming and inclusive environment.


CRS will provide equitable access to a reliable, timely, affordable and efficient dispute resolution service.


CRS will ensure service delivery is responsive to the needs of individual client circumstances



Good governance practices will ensure CRS' ongoing viability, accountability, stability and security.


CRS will increase community awareness and confidence in its services.


CRS resources will be developed, maintained and engaged efficiently in order to achieve optimum outputs, especially in areas of human resources, infrastructure and financial sustainability.

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