Mediation Assessment Form

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Assessors Name
Mediators Name
Preparation
No demonstrationSlightly DemonstratedSemi DemonstratedGood DemonstrationFull Demonstration
Arranged physical environment.
Read mediator brief and consider implications.
Introductions
No demonstrationSlightly DemonstratedSemi DemonstratedGood DemonstrationFull Demonstration
Greets and settles parties, establishes form of address.
Checks mobile phones are off.
Mediator’s opening statement (Explain role of the mediator and clarify expectations)
No demonstrationSlightly DemonstratedSemi DemonstratedGood DemonstrationFull Demonstration
Not Legal
Parties make decisions
Impartiality
Confidentiality
Voluntary
Time constraints
Explain the Process
Cover the Ground Rules
Comments (Preparation to Mediator Opening Statements)
Party Statements
No demonstrationSlightly DemonstratedSemi DemonstratedGood DemonstrationFull Demonstration
Explain the statements stage
Direct statements to mediator
Remind not to interrupt
Note taking with minimal pauses
Interruptions managed appropriately
Parties’ patience acknowledged
Summaries
No demonstrationSlightly DemonstratedSemi DemonstratedGood DemonstrationFull Demonstration
Explain the statements stage
A variety of reported speech used
Facts & feelings reflected
Accurate reflection
Clear speech and language
Check acceptance by parties
List of Issues
No demonstrationSlightly DemonstratedSemi DemonstratedGood DemonstrationFull Demonstration
Explain the list of issues stage
Formulate list of issues in a timely manner
Control parties talking between themselves
Headings and words should be: Neutral, clearly understood, in a useful order, covers all key issues, reflect both parties concerns, not overly complex
Check parties’ acceptance with minimal debate and discussion
Comments: Opening Statements, Summaries and List of Issues
Exploration
No demonstrationSlightly DemonstratedSemi DemonstratedGood DemonstrationFull Demonstration
Explain the exploration stage
Effective use of List of Issues
Transition
Paraphrases
Balance between parties
Variety
Reflect facts & feelings
Comments directed between parties
Appropriate mediator involvement
Appropriate use of silence
Topics fully explored (who, when, where, why, how & what).
Emotions acknowledged and managed.
Parties’ ownership of the dispute promoted (use of “you” and not “we”).
Positive & constructive climate promoted.
Private sessions explained
Comments: Exploration
Option Generation
No demonstrationSlightly DemonstratedSemi DemonstratedGood DemonstrationFull Demonstration
Explain the option generation stage.
Change focus towards the future.
Use list of issues to guide discussions.
Provide comments on what options have already been discussed
Encourage a range of options from each party to consider during private sessions
Private Session Party A
No demonstrationSlightly DemonstratedSemi DemonstratedGood DemonstrationFull Demonstration
Explain the private session stage.
Confidentiality.
Impartiality and ownership maintained.
Set party at ease and create a supportive environment.
Check feeling about the process so far.
Check if anything needs to be discussed which hasn’t been.
Use the agenda to guide discussions.
Reality testing.
Be strict on time.
Remind of confidentiality again.
Private Session Party B
No demonstrationSlightly DemonstratedSemi DemonstratedGood DemonstrationFull Demonstration
Explain the private session stage.
Confidentiality.
Impartiality and ownership maintained.
Set party at ease and create a supportive environment.
Check feeling about the process so far.
Check if anything needs to be discussed which hasn’t been.
Use the agenda to guide discussions.
Reality testing.
Be strict on time.
Remind of confidentiality again.
Comments: Private Sessions
Negotiation
No demonstrationSlightly DemonstratedSemi DemonstratedGood DemonstrationFull Demonstration
Explain the Negotiation stage.
Thank parties for their patience.
Remind parties of confidentiality of private session.
Use list of issues to guide discussions.
Recall previous comments to stimulate discussions.
Reality test options being discussed.
Hypothesise options being discussed.
Comments: Option Generation and Negotiation
Closing Statement
No demonstrationSlightly DemonstratedSemi DemonstratedGood DemonstrationFull Demonstration
Explain the outcome statement stage.
Verbal / written agreement.
Start with a goodwill statement.
Use the raw data collected during negotiation to formulate possible agreement phrases with the parties.
Check and test that the agreement is: Fair and balanced, positive in wording and attitude, workable and specific, in the parties own words, what the parties want.
Written in clauses which alternate parties’ names for balanc
Includes fallback position.
Includes any unresolved issues.
Checked against the agenda.
Agreement signed by all parties.
Copy of agreement given to parties.
Comments: Outcome Statement
Closing Statement
No demonstrationSlightly DemonstratedSemi DemonstratedGood DemonstrationFull Demonstration
Acknowledge time spent, effort made &/c-operation during process.
Congratulate parties.
Emphasise parties’ ownership of their agreement.
Reassure about confidentially.
Welcome to use the service in the future.
Comments: Closing Statement
Overall comments/suggestions for improvement

Overall Assessment

To what extent would you assess the level of competency of the mediator?*
To what extent would you assess the level of competency of the mediator?