We are an equal-opportunity employer, committed to diversity and inclusion.

Applications are strongly encouraged from Aboriginal and Torres Strait Islander people, people living with a disability, people who identify as LGBTQIA+, and those from culturally and linguistically diverse backgrounds (CALD).

CURRENT OPENINGS

Therapeutic Case Manager – Family Connections Program

Interested in a career enriching the lives of children, young people and their families?

Looking to Upskill in your Community Service Career or change your Career?

The Family Connections Program supports young people aged 15-24 and their families to improve family functioning and reduce the risk of homelessness. Primary focus will be on multicultural young people and families however will support all young people in order to create an inclusive and accessible service. The program works with young people and their families to address their complex and intersecting factors through a youth centred/family focused integrated service model.

Family Connections aims to improve family connection and safety and address the diverse needs to improve outcomes for individuals and families and reduce the risk of family breakdown and youth homelessness.

The program provides a multidisciplinary approach offering intensive therapeutic case management, family mediation, and individual and family counselling.

Conflict Resolution Service are the lead agency in partnership with Multicultural HUB Canberra (mHub) to deliver this integrated service.

Intensive Therapeutic Case Management is provided to all young people within the program. The case managers will connect with safe family members identified by the young person to either preserve or reunify family relationships. Therapeutic case management encapsulates the wellbeing domains of the young person and acknowledges how these areas can affect a young person’s ability to have secure relationships and accommodation. Case managers will work in conjunction with the counsellors and mediators to provide wrap around support to the young person and their family to address any intersecting risk factors and complex needs.

Young people will have access to a CRS case manager or mHub case manager depending on their preference.

How to apply

Submit your resume, cover letter which includes a statement addressing the selection criteria below through the “apply” function above.

Position Description

You can find the position description for this job role here

For further details regarding this role please contact Mahri Henderson on 02 6189 0590 or email mahri@crs.org.au

Selection Criteria

• Demonstrated experience in, or strong understanding of dispute resolution services
• Extensive knowledge and experience in trauma informed practice
• Proven ability to work in collaboration with other service providers to improve quality of life for young people and/or families
• High level interpersonal and problem-solving skills
• Well-developed written and communication skills and ability to document comprehensive case notes
• Ability to be flexible and adapt to changing environments
• Capacity to work with high needs and complex families

Desirable

• Recognised qualification in Mediation in accordance with National Mediator Accreditation Standards
• Previous experience working in the not-for-profit sector
• Mental Health First Aid Training
• Family Violence Training

Qualifications

• Tertiary qualification in Social Work, Psychology, Community Services or the equivalent
• Minimum two years’ experience in youth and family case management or equivalent
• Full driver’s license
• WWVP clearance

This is a rolling recruitment round and applications will close once a suitable applicant is found. 

Conflict Resolution Service is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTQIA+; and those from culturally and linguistically diverse background.

Youth Worker (casual) – Youth and Family Therapeutic Respite

The Safe and Connected Youth (SaCY) program

The Safe and Connected Youth (SaCY) program provides children and young people aged between 8-15 years and their families with support to improve family functioning and reduce the risk of homelessness and the harms and risks linked to homelessness. SaCY works with children and families experiencing family conflict and where there is a risk of youth homelessness to address their complex and intersecting risk factors through a child centred/family focused integrated service model. The Program aims to improve family functioning and address the diverse needs to improve outcomes for individuals and families and reduce the risk of family breakdown and youth homelessness.
The program consists of Therapeutic Case Workers, Family Mediators, Youth Workers, Program Counsellor and Senior program staff who work together to provide intensive and holistic, wrap around support to reduce the risk of youth homelessness due to family conflict. When a need is identified, young people are able to be accommodated in therapeutic respite through the Safe and Connected Youth program.

POSITION OVERVIEW

The Youth Worker provides quality support to young people accessing respite services due to family conflict, with a focused and strength-based approach. This role involves weekend shifts, active nights, sleepover shifts and on-call responsibilities. The Youth Worker is a key operational role within our respite house, with responsibility for all daily activities with young people and ensuring a safe and therapeutic environment throughout their stay. The Youth Worker works closely with the Program Manager and Counsellor to ensure holistic therapeutic supports for young people and their families.

We are currently recruiting to casual positions. We may offer full time and/or part time positions in the future.

KEY RESPONSIBILITIES

Client Service Delivery
o Understand legal and ethical considerations for working with young people under 16.
o Engaging with young people and their family members in line with the program’s principles, ensuring a constructive environment where positive change can be facilitated.
o Supporting and guiding all young people while on shift.
o Developing and facilitating activities for young people that will enhance their living skills and help them achieve their goals of family reunification.
o Maintaining contact with young people’s parents/carers.
o Collaborating with them, the Counsellor, and the Program Manager support young people and their families
o Organising celebrations, positive records, and participate in marking rites of passage for young people as per the service model.

Quality Assurance
o Perform regular review and reassessment processes with clients to ensure information is correct, risk is regularly reappraised, goals remain relevant, and success is celebrated
o Engage in regular supervision
o Actively engage and contribute to Fortnightly Assessment Meetings
o Maintain detailed and up to date case notes and documentation

Policies and Procedures
o Adhere to CRS policies, processes, and procedures
o Adherence to of respective program policies and guidelines, including identifying any gaps to ensure:
– Alignment with regulatory and statutory requirements
– Best practice in service delivery
– Confidentiality and privacy
– Staff welfare and wellbeing.

Administration and Records Management
o Accurately and timely recording of client information, case notes and outcome measurement tools.
o Meet the requirements of the Privacy Act in managing data and liaison with other services.

Reporting
o Assist where necessary to internal and external reporting including:
– Report to the Program Manager and Manager of Safe and Connected Youth

Other duties as directed.

SELECTION CRITERIA

• Understanding and demonstrated use of a client-centred, holistic approach when working with clients
• Knowledge and experience in trauma informed practice
• Proven ability to work in collaboration with other professionals to improve quality of life for young people and/or families
• High level interpersonal and problem-solving skills
• High level understanding of safeguarding
• Well-developed written and communication skills and ability to document comprehensive case notes
• Ability to be flexible and adapt to changing environments
• Capacity to work with high needs and complex families.
• Availability to work various shifts including weekend shifts, active nights, sleepover shifts and on-call responsibilities.

Desirable
• Previous experience working in the not-for-profit sector
• Mental Health First Aid Training
• Family Violence Training.
• Safeguarding Training

QUALIFICATIONS/CERTIFICATIONS

• Certificate IV in Youth Work or the equivalent.
• At least 2 years’ experience working with complex young people and/or families.
• Full driver’s license
• WWVP clearance (mandatory)
• National Police Check clearance (mandatory)

HOW TO APPLY

Submit a brief cover letter addressing the selection criteria and your resume via seek.

Position Description

You can find the position description for this job role here

Questions

Should you have queries related to the position, please call 02 6189 0590 and ask to speak to the Safe and Connected Manager or the Safe and Connected Program Manager.

Agencies – please do NOT call thank you.

Conflict Resolution Service is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTQIA+; and those from culturally and linguistically diverse background.