Family Practitioner

CRS works with children, youth and families to preserve, restore and reunify relationships. Our programs work directly with young people at risk through our licenced evidenced-based, trauma informed, therapeutic program – the Willow program.

THE ROLE

The Family Practitioner’s role is to work with young people and their families to build healthy and secure family relationships to minimise family conflict and prevent youth homelessness. The role involves working in a small team of like-minded practitioners that understand the importance of supportive peer supervision. Using the philosophy of mediation, the role will comprise of working with families and young people individually and together to prevent, manage and resolve conflict to keep families engaged, connected and strong.

Key Responsibilities:

The key responsibilities associated with this role include:

1. Client Service Delivery

  • Provide direct service delivery in the form of coaching, mediation, case conferences and group conferencing
  • Liaise with and make referrals to appropriate support services that would further assist young people and families
  • Utilising a case management framework, develop and maintain case/action and safety plans
  • Develop and source materials and activities to assist parties with conflict prevention, management, and resolution

2. Quality assurance

  • Perform regular review and reassessment processes with clients to ensure information is correct, risk is regularly reappraised, goals remain relevant, and success is celebrated
  • Engage in regular supervision and reflective practice
  • Actively engage and contribute to Case Review meetings
  • Maintain detailed and up to date case notes and documentation
  • Engage in networking to enhance collaboration and partnerships

3. Policies and Procedures : Maintain adherence to respective program policies and guidelines, including identifying any gaps to ensure:

  • Alignment with regulatory and statutory requirements
  • Best practice in service delivery
  • Currency of practice; and
  • Staff welfare and wellbeing

4. Administration and Records Management

  • Ensure CRS client database in being used accurately and effectively in recording client information, case activity and progress
  • Ensure CRS continues to meet the requirements of the Privacy Act in managing data and liaison with other services

5. Reporting: Assist where necessary to internal and external reporting including

  • Reports to management
  • Six monthly Service Funding Agreements

6. Other duties as directed

Selection Criteria

  • Demonstrated experience in, or strong understanding of dispute resolution services
  • Extensive knowledge and experience in trauma informed practice
  • Proven ability to work in collaboration with other service providers to improve quality of life for young people and/or families
  • High level interpersonal and problem-solving skills
  • Well-developed written and communication skills and ability to document comprehensive case notes
  • Ability to be flexible and adapt to changing environments
  • Capacity to work with high needs and complex families

Desirable

  • Recognised qualification in Mediation in accordance with National Mediator Accreditation Standards or willingness to undergo this training and accreditation process
  • Previous experience working in the not-for-profit sector
  • Mental Health First Aid Training
  • Family Violence Training

Qualifications

• Tertiary qualification in Social Work, Psychology, or the equivalent
• Minimum two years’ experience in working with young people and families in therapeutic interventions

CRS Staff must have
• Full driver’s licence to drive CRS vehicles
• WWVP clearance
• National Police Check

Conditions of Employment: This Job description has been developed and established on the understanding that this job is the employee’s primary employment. In consideration of the safety and wellbeing of employees, and the business and other interests of Conflict Resolution Service, all employees are required to obtain prior approval from the CEO to undertake other employment, both paid and unpaid (including voluntary). Failure to do this may be considered a breach of contract and grounds for disciplinary action, including but not limited to termination of employment. In the event that the employee undertakes other employment, this Job description should be reviewed to ensure the interests and obligations of the employee and organisation are met.

Position Information
This position is based in our office at Philip ACT and is available Full-Time or Part-Time. Availability to work Monday – Friday, between 7am -7pm All CRS employment contracts are dependent on continued Government Funding

How to apply
Please submit your application through email on kerri@crs.org.au addressing your qualifications and experience to meet the requirements of the role.

Conflict Resolution Service is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTQIA+; and those from culturally and linguistically diverse backgrounds.