Dispute Resolution

CRS is the most diverse provider of Canberra based mediation and alternative dispute resolution services for the ACT... we can assist with any dispute type!

CRS offers free or low cost services for the Canberra region... there are no waiting lists which means we can help you manage and resolve your issues sooner rather than later!

Services offered include:

  • Conflict coaching
  • Mediation
  • Facilitation
  • Information and referral
  • Community education
  • Training and professional development

The service is confidential, impartial, easy to use and free for low income earners.

CRS can also provide Training and Professional Development courses for any size company, organisation or government department. Course content can be tailored to suit the individual needs of the business including workbooks, and role plays activities which allow participants to relate the theory of the course to their everyday workplaces and situations.

The Conflict Resolution Service is currently partly funded by the ACT Government through the Community Services Directorate and Justice and Community Safety Directorate

What's new at the Conflict Resolution Service?

Accredited National Mediation Training Courses for 6-9 & 13 - 15 2017 February, CANBERRA

The Conflict Resolution Service (CRS) ACT has been the leading provider of diverse community mediation in the ACT since 1988... providing dispute prevention, management and resolution services.

CRS provides services in the areas of mediation, conflict coaching, facilitation, information & referrals, community education, professional development and training.

The benefits of CRS Mediation Training are numerous, not least the extensive blend of theoretical knowledge mixed with CRS’s experience of frontline service delivery throughout its 25 years of operation.

Successful completion of this training will:

  • Satisfy the training and accreditation requirements under the National Mediation Accreditation Standards.
  • Meet pre-requisite Mediation Training requirements to undertake further studies in Family Dispute Resolution and become a Family Dispute Resolution Practitioner.
Visit Training in Mediation for more information on the program, dates and costs.

Training Course Options for 2017

2 Day Conflict Resolution Training - 2017

Conflict Resolution Training is a 2 day course that teaches you the conflict resolution process and effective strategies to prevent, manage and resolve disputes in the workplace, family and community. The course will be delivered in March and August 2017.

To register or enquire about the course, email training@crs.org.au or download the Conflict Resolution Training Brochure and Registration Form

To receive updated information and be included in the CRS e-distribution list for any future training, email training@crs.org.au.

Position Vacancies

There are currently no vacancies at the CRS.


From time to time, the CRS is is seeking to recruit suitably trained mediators to join the CRS Panel of Sessional Mediators.

For more information on the requirements of the position, click CRS Mediator Information Package and for an Application Form, click CRS Mediator Application Form

Mediator Professional Development

CRS offers workshops and seminars for Mediators and other Practitioners who work in the field of Alternative Dispute Resolution (ADR).
  • CRS professional development sessions cover a range of topics to provide professional development opportunities to those who utilize and practice dispute resolution.
  • Practitioners can expand on existing practice and knowledge with current information in order to achieve exceptional outcomes for clients.
  • With lively discussions on theory and practice with industry peers, sessions are an excellent forum for sharing experiences and gaining new insights.
  • Practical exercises allow participants to develop new skills or refine established techniques.
  • Group Supervision sessions allows mediators to share their practical experiences of cases they have worked on by talking through what worked, the challenges, what they learnt. Mediator supervision sessions are an excellent opportunity to ask peers and the group supervisor for assistance on improving practices, techniques and how to handle a certain type of mediation/client in future.

To receive updated information on professional development opportunities email training@crs.org.au to be added to the e-distribution list.

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