Mediation Training Program

The Program





Inclusion of Mediation as a preferred mode of dispute resolution is becoming increasingly incorporated into State and Commonwealth legislation (eg Family Law, Workplace Disputes) with the emphasis in moving disputes away from adversarial processes and into more collaborative systems.

CRS Mediation Training combines up-to-date theory and practice with opportunities for role plays and workshops, one-on-one coaching and personalised feedback.


The course will take participants through:

  • The philosophy, principles and ethics of mediation
  • Understanding conflict
  • Cross-cultural issues
  • Power dynamics
  • Screening and assessing disputes
  • The stages of mediation
  • Debriefing and reporting
  • Negotiation techniques and skills
  • Building a career as a mediator
  • Legislative and industry frameworks
  • Operating as a sole or team practitioner


Participants will graduate with:

  • The practical skills to diagnose and respond to conflict;
  • The insight to tailor practices and strategies to different settings, including workplaces, commercial relationships, families, neighbourhoods and schools;
  • Confidence in working within difference cultural contexts, and responding appropriately to individual relationship dynamics and emotional needs; and
  • Pathways to a rewarding career in mediation.


Successful completion of this training will satisfy the training requirements under the National Mediation Accreditation Standards; and meet pre-requisite Mediation Training requirements to undertake further studies towards accreditation as a Family Dispute Resolution Practitioner.

The course is designed to support the practice of Mediation and Co-Mediation across a broad range of government and private sectors including various industries, agencies, and community groups.


MAY – The course is a 5 day course run over three weeks.  Please allow a 6th day for those who would like to be Nationally Accredited as a Mediator.

Week 1:  18 & 20 May 2020

Week 2:  25 & 27 May 2020

Week 3:  1 June 2020

August:  Starts 10 August 2020
November:  Starts 9 November 2020

Contact Us

To learn more about how Conflict Resolution Service can assist you with a neighbourhood dispute please complete our contact form and one of our team members will respond shortly.
Digital Marketing and Websites Canberra

Conflict Resolution Service will continue to operate

Our team will continue to provide a high quality service - all from the online world!

Please contact us if you have any questions.

Subscribe to the CRS Newsletter

Receive the latest news and updates from Conflict Resolution Service.

Thank you for subscribing to the e-newsletter.