Mediation Training Program



Conflict Resolution Services’ (CRS) Mediation Training is not like any other course available in Australia. We have incorporated experiential-based learning which results in a collaborative and exciting style of learning, participation, and practice. Heavy theory-based courses are not the way we run things. CRS bring you a fun, activity filled course that takes you through each step of the mediation process while highlighting important skills needed to become a proficient mediator.

Mediation Training also includes an online portal for participants to access information, watch videos and ask questions directly to the trainers and coaches or in an open forum with the other participants.

Inclusion of Mediation as a preferred mode of dispute resolution is becoming increasingly incorporated into State and Commonwealth legislation (eg Family Law, Workplace Disputes) with the emphasis in moving disputes away from adversarial processes and into more collaborative systems.

CRS Mediation Training combines up-to-date theory and practice with opportunities for role plays and workshops, one-on-one coaching and personalised feedback.


The course will take participants through:

  • The philosophy, principles and ethics of mediation
  • Advanced communication skills
  • Understanding conflict
  • Cross-cultural issues
  • Power dynamics
  • Screening and assessing disputes
  • The stages of mediation
  • Debriefing and reporting
  • Negotiation techniques and skills
  • Operating as a sole or team practitioner


Participants will graduate with:

  • The practical skills to diagnose and respond to conflict;
  • The insight to tailor practices and strategies to different settings, including workplaces, commercial relationships, families, neighbourhoods and schools;
  • Confidence in working within different cultural contexts and responding appropriately to individual relationship dynamics and emotional needs; and
  • The qualification to a rewarding career in mediation.

Successful completion of this training will satisfy the training requirements under the National Mediation Accreditation Standards; and meet pre-requisite Mediation Training requirements to undertake further studies towards accreditation as a Family Dispute Resolution Practitioner.

The course is designed to support the practice of Mediation and Co-Mediation across a broad range of government and private sectors including various industries, agencies and community groups.



COURSE DATES 2022 – 2023

NOVEMBER / DECEMBER (Face to Face) – #F422
Day 1:
Monday 28th November 2022
Day 2:
Tuesday 29th November 2022
Day 3:
Wednesday 30th November 2022
Day 4:
Monday 5th December 2022
Day 5:
Tuesday 6th December 2022
Assessment (TBC):
Wednesday 7th December | Thursday 8th December, 2022 

FEBRUARY (Face to Face) – #F123
Day 1:
Monday 6th February 2023
Day 2:
Tuesday 7th February 2023
Day 3:
Wednesday 8th February 2023
Day 4:
Thursday 9th February 2023
Day 5:
Friday 10th February 2023
Assessment (TBC):
Tuesday 14th February | Wednesday 15th February, 2023

MARCH (Face to Face) – #F223
Day 1:
Monday 27th March 2023
Day 2:
Tuesday 28th March 2023
Day 3:
Wednesday 29th March 2023
Day 4:
Thursday 30th March 2023
Day 5: 
Friday 31st March 2023
Tuesday 4th April 2023

MAY (Face to Face) – #F323
Day 1:
Monday 1st May 2023
Day 2:
Tuesday 2nd May 2023
Day 3:
Wednesday 3rd May 2023
Day 4:
Thursday 4th May 2023
Day 5:
Friday 5th May 2023
Assessment (TBC):
Tuesday 9th May | Thursday 11th May, 2023

JUNE (Face to Face) – #F423
Day 1:
Monday 19th June 2023
Day 2:
Tuesday 20th June 2023
Day 3:
Wednesday 21st June 2023
Day 4:
Thursday 22nd June 2023
Day 5:
Friday 23rd June 2023
Assessment (TBC):
Tuesday 27th June | Thursday 29th June, 2023


Face-to-Face – $3,500



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To learn more about how Conflict Resolution Service can assist you with a dispute please complete our contact form and one of our team members will respond shortly.

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