CRS Training Programs

Enhance Your Conflict Resolution Skills with our Comprehensive Training Programs 

At Conflict Resolution Service (CRS), we understand that effective conflict management is crucial for the success and well-being of any organisation. Conflicts, whether with clients, within teams, or among leadership, can lead to decreased productivity, strained relationships, and a negative work environment if not addressed properly. To meet the diverse needs of professionals and organisations, we offer a comprehensive Training Portfolio with two specialised streams. Our programs are designed to equip individuals with the skills needed to navigate and resolve conflicts efficiently, fostering a more harmonious and productive workplace. 

Why You Need Conflict Resolution Training 

Unresolved conflicts can have a significant impact on an organisation, including:

  • Decreased Employee Morale: Ongoing conflicts can create a toxic work environment, leading to dissatisfaction and low morale among employees.
  • Reduced Productivity: Time spent dealing with conflicts takes away from productive work, leading to inefficiencies and missed opportunities.
  • High Turnover Rates: Employees are more likely to leave a company where conflicts are not managed effectively, increasing recruitment and training costs.
  • Customer Dissatisfaction: Poorly handled conflicts with clients or customers can damage relationships and harm the organisation’s reputation.
  • Negative Publicity: A dissatisfied customer is highly likely to spread negativity about the organisation, which can impact overall business and public perception. 

Investing in conflict resolution training helps mitigate these issues by empowering staff and leaders with the tools to address and resolve conflicts constructively. 

Our Specialised Training Programs

1. Client Engagement and Conflict Resolution 

Overview: This stream focuses on upskilling client and customer-facing staff in conflict management. Our courses provide participants with the essential tools to effectively respond to conflict situations while supporting clients or customers. The result is a dual benefit of increased service user/customer satisfaction and improved employee job satisfaction. 

Course Highlights: 

  • Understanding Conflict Dynamics: Participants learn the root causes of conflicts and how to identify early warning signs. 
  • Effective Communication Skills: Training in active listening, empathetic communication, and assertiveness. 
  • Conflict De-escalation Techniques: Strategies to calm tense situations and prevent escalation. 

Example: Imagine a customer service representative who frequently deals with dissatisfied customers. After attending our training, they will be equipped to handle complaints more effectively, turning potentially negative interactions into positive experiences. This not only boosts customer satisfaction but also reduces stress and burnout for the employees. 


  • Enhanced ability to manage and resolve conflicts with clients and customers. 
  • Improved customer satisfaction and loyalty. 
  • Increased job satisfaction and reduced turnover among staff. 

2. Leadership and Management 

Overview: This stream provides Management and Leadership training aimed at reducing workplace conflict. Our courses enhance skills in Negotiation and Conflict Resolution, equipping leaders, and managers with the tools to effectively address and minimise employee, team, and organisational conflicts, fostering a more harmonious workplace environment. 

Course Highlights: 

  • Leadership in Conflict: Training on how leaders can model and promote positive conflict resolution behaviors. 
  • Negotiation Skills: Techniques for effective negotiation to achieve win-win outcomes. 
  • Team Dynamics: Understanding and managing team conflicts to enhance collaboration and productivity. 

Example: Consider a team leader facing frequent disputes within their team. By attending our leadership training, they will gain skills in mediating conflicts, understanding team dynamics, and promoting a collaborative work culture. This leads to a more cohesive team and a more productive workplace. 


  • Reduced workplace conflicts and a more positive work environment. 
  • Enhanced leadership skills in conflict management and negotiation. 
  • Increased team cohesion and productivity. 

3. Customisable Group Training Programs 

We also offer customisable group training programs tailored to meet the specific needs of your organisation, focusing on targeted areas for improvement in conflict resolution. Whether you need to address specific challenges within your team or want to build a comprehensive conflict management strategy, we can design a program that aligns with your goals. 

Example: A company experiencing high turnover due to unresolved internal conflicts might opt for a custom training program. CRS can assess the specific issues and design a tailored workshop to address these challenges, leading to improved employee retention and a healthier workplace culture. 

Flexible Delivery Options 

Our training programs are primarily delivered through engaging face-to-face workshops. However, to accommodate unique needs, they can also be tailored to run as interactive live online sessions or convenient self-paced modules. 

Delivery Methods: 

  • Face-to-Face Workshops: Hands-on training with direct interaction with trainers and peers. 
  • Live Online Sessions: Interactive virtual training that maintains engagement and allows for real-time feedback. 
  • Self-Paced Modules: Flexible learning that participants can complete at their own convenience. 


  • Flexibility to accommodate different learning styles and schedules. 
  • Increased accessibility for remote teams or individuals with busy schedules. 

Some of the programs Conflict Resolution Service can deliver include: 

  • Conquering conflicts 
  • Improving Communication Skills 
  • Building Respectful Relationships 
  • Advanced Conflict Resolution 
  • Ethics & Professionalism 
  • Workplace Effectiveness 
  • Perspective, Objectivity and Impartiality 
  • Giving and receiving feedback 
  • Negotiation Skills 
  • Facilitation Skills 
  • Effective Customer Service 
  • Developing Effective Teamwork 
  • Managing Emotions 
  • Dealing with difficult behaviours/situations 
  • Dealing with aggressive behaviours 
  • Introduction to Mediation 
  • Basic Mediation Training 
  • Mediation Training – Accredited 

Please note there are no training programs scheduled now. 

Empower Your Team with Conflict Resolution Skills 

Contact CRS today to find out how we can empower your team with the skills to manage and resolve conflicts effectively. Our training programs are designed to enhance professional skills, improve workplace dynamics, and foster a culture of constructive conflict resolution. Invest in your team’s ability to handle conflicts with confidence and professionalism, ensuring a more harmonious and productive work environment. 

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