Residential Tenancy Mediation

Residential Tenancy Mediation

Provided on behalf of the ACT Government in response to COVID-19.

 

COVID-19 has had a financial impact on many Canberrans, and this has created many challenges for tenants making their rent repayments. On Wednesday 6th May 2020, the ACT Government announced its latest support measures for tenants and landlords to work together to put temporary arrangements into place that keep people in their homes during this difficult time.

As of Monday 11th May 2020, CRS will be providing free mediation services to the Canberra community for residents and landlords struggling to reach a mutual rental agreement.

“Conflict Resolution Service is a long-standing, trusted provider of mediation services in our community and has a panel of qualified mediators that they can draw upon. I am confident that they can provide restorative, impartial support to both landlords and tenants to deal with the difficult issues COVID-19 has caused for our residential tenancies landscape,” Attorney-General Ramsay said.

“Our mission is to provide accredited professional dispute resolution services to reduce the emotional and financial impact of conflict in our community” Mel Haley, CRS Chief Executive Officer said. “We are committed to support the Canberra community and continue to provide alternative dispute resolution methods. CRS are currently offering free support and advice over the phone for conflict with neighbours or in the family home. We are continuing to provide crucial services throughout the COVID-19 pandemic which will now include facilitated mediations between landlords and tenants.” Haley said.

Attorney-General Gordon Ramsay said that ACT Government has encouraged landlords and tenants to share the economic burden and to start a conversation on how this can work. 

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Mediation Information for Tenants

This Fact Sheet will assist you as the tenant, to understand the process, how you can prepare and what you can expect from a Residential Tenancy Mediation with Conflict Resolution Service (CRS).

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Mediation Information for Landlords

This Fact Sheet will assist you as the landlord, to understand the process, how you can prepare and what you can expect from a Residential Tenancy Mediation with Conflict Resolution Service (CRS).

  • Name
  • Email Address
  • Phone Number
  • Address of property
  • What support are you looking for?
  • Please provide details about your request or any further information about how we can help.
  • How did you hear about CRS?
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CRS are now providing a free mediation service for tenants and landlords on behalf of the ACT Government in response to COVID-19.

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