Certificate IV in Community Mediation

Mediation is increasingly becoming a sought after skill in the workplace and therefore highly regarded by employers to identify potential employees with negotiation, communication and dispute resolution skills.

Inclusion of Mediation as a preferred mode of dispute resolution is also becoming increasingly incorporated in State and Commonwealth legislation (eg Family Law, Workplace Disputes) with the emphasis in moving disputes away from adversarial processes and into more collaborative systems.

The Certificate IV in Mediation is a nationally recognised qualification as part of the Vocational Education Training (VET) system. The course is designed to support the practice of Mediation and Co-Mediation across a broad range of government and private sectors including various industries, agencies, and community groups. It involves the completion of 15 units, 7 of them directly about the process of Mediation and 8 others that relate to the environmental factors that affect conflict and mediation and how people operate as effective practitioners in the workplace. Each unit is described more fully on the following pages.

Qualification Units

THE MEDIATION UNITS - These are the units delivered by CRS as part of the Mediation Training
1. CHCMED411A Conduct A Sound Assessment Of A Dispute in Preparation for Mediation The skills and knowledge required for mediators to prepare for the mediation process and to assist clients to be aware of their roles and responsibilities in mediation
2. CHCMED412A Gather And Clarify Information for the Mediation Process The skills and knowledge required for mediators to support clients in gathering and presenting information to assist in establishing common ground
3. CHCMED413A Manage Communication Processes To Define The Dispute The skills and knowledge required for mediators to establish and manage the communication process to enable the parties to define the dispute
4. CHCMED414A Facilitate The Mediation Process The skills and knowledge required by mediators to maintain the flow of the mediation process to achieve the optimum outcome for all parties
5. CHCMED415A Facilitate Interaction Between Parties in Mediation The skills and knowledge required for mediators to facilitate the agreed process of mediation
6. CHCMED416B Consolidate And Conclude The Mediation Process The skills and knowledge required for the mediator to conclude the session and support the implementation of any agreement
7. CHCMED407A Reflect And Improve Upon Professional Mediation Practice The knowledge and skills required evaluate own work, continuing self-development and effective supervision within an ethical code of practice
8. CHCCS400A Work Within A Legal And Ethical Framework The knowledge and skills required by people to work within a legal and ethical framework that supports duty of care requirements
9. CHCCOM3C Utilise Targeted Communication Skills to Build Relationships The application of specialist workplace communication techniques to build and maintain strong relationships with colleagues and clients, based on respect and trust
THE ORGANISATIONAL UNITS    These units are not part of the Mediation Training CRS delivers but can be obtained after the course through recognition process
10. CHCORG5B Maintain An Effective Work Environment Meeting individual responsibilities within a work group
11. CHCOHS301A Participate In Workplace Safety Procedures Skills and knowledge to identify occupational health and safety hazards, and assess risk, as well as follow instructions and procedures in the workplace with minimal supervision. Also the ability to participate and contribute to OHS management issues.
12. CHCCS405A Work Effectively With Culturally Diverse Clients And Co-Workers The cultural awareness required for effective communication and co-operation with persons from diverse cultures
13. CHCDFV1B Recognise And Respond To Domestic And Family Violence Identifying and responding to domestic violence during professional contact with clients. The knowledge and understanding of domestic and family violence and an awareness of its effects together with an ability to promote confidence whilst responding appropriately, including providing relevant and timely information and referral
14. CHCNET4A Work With Other Services The ability to liaise and facilitate linkages between all community services including specialist and generalist services in the community to ensure support of people in need.
15. CHCMH1B Orientation To Mental Health Work The context within which mental health work occurs, broad understanding of mental health issues
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